Binance identity check (KYC) failed? How to try again
Short answer
Start again from the verification page: in the app, tap [Account Center] → [Unverified]; on the website, go to [Account] → [Identification]. Read Binance's tips before you retake your photos. Reviews usually finish within 48 hours, though some take longer.
- Your details must match your ID, and you can't change them once you confirm.
- For photos: no hat, no glasses, no filters, and enough light.
- Only submit your ID and selfie in the official app or on the official site. Never send them to anyone.
Before you try again
- The details you enter must match your ID. Once you confirm them, you can’t change them.
- For photos: no hat, no glasses, no filters, and enough light.
- During the face check, keep your eyes open and your whole face centred.
- Don’t refresh the browser or leave the app partway through.
In the app
- Open the Binance app and log in.
- Tap the [Account Center] icon at the top left, then [Unverified]. You can also tap [Verify Now] on the home screen.
- Follow the prompts to submit again.
On the website
- Log in at binance.com.
- Go to [Account] → [Identification], or click [Verify] or [Get verified] in the banner on the home page.
- Follow the prompts to submit again.
Related
FAQ
How long does the review take?
Usually within 48 hours, though some take longer.
I entered the wrong details. Can I change them?
Not once you've confirmed them, so check every field against your ID before you confirm. If you've already confirmed something wrong, contact Binance support through the official site or app.
Someone offered to get me verified. Can I trust them?
No. Only submit your ID and selfie in the official app or on the official site, never send them to anyone, and don't use someone else's ID. Anyone offering to "verify for you" is a scammer.