How to check if an OKX account, site or email is official
Short answer
Use [Channel verification] on the official OKX site: pick the channel type, paste in the group link, username, web address, email or phone number, and verify it. If it isn't official, ignore it. OKX's official channel admins never message you first, never ask for your details and never ask you to transfer assets.
- It covers Telegram, phone numbers, email, websites, X, Facebook, YouTube, TikTok and more.
- Official OKX emails come from @okx.com, @mailer1.okx.com, @mailer2.okx.com or @service2.okx.com.
- Official channel admins never message you first, never ask for personal, financial or account details, and never ask you to transfer assets.
How to check
- Type okx.com/support-center/channel-verification into your browser to open [Channel verification].
- Pick the type of channel.
- Paste in the group link, username, web address, email or phone number, and verify it.
- Check the result. If it doesn’t come back as official, ignore it.
What you can check
Telegram, phone numbers, email, websites, Facebook, X, Discord, Instagram, YouTube, Line, Reddit, LinkedIn, Medium, TikTok and more.
Official OKX emails come from these four domains: @okx.com, @mailer1.okx.com, @mailer2.okx.com and @service2.okx.com.
What official channel admins never do
- Message you first
- Ask for your personal, financial or account details
- Ask you to transfer assets
If someone does any of these, don’t trust them, whoever they say they are.
Related
FAQ
Someone claiming to be OKX support messaged me. What should I do?
Don't reply yet. Paste their username into [Channel verification]. Official channel admins never message you first, and anyone who asks you to transfer assets or share account details is a scammer.
How do I check an email that says it's from OKX?
Look at the sender's address. Official OKX emails come from @okx.com, @mailer1.okx.com, @mailer2.okx.com or @service2.okx.com. If you're not sure, check it with [Channel verification], and don't click any links in the email.
Is a website I found really OKX's?
Paste the address into [Channel verification] to check. Better still, type okx.com into your browser yourself instead of tapping search ads or links people send you.